Delivery charges are calculated by the weight of your goods. We offer FREE postage and packing for orders £100 and above to addresses located within mainland UK*. If you spend less than this, we keep costs low.
*Please note: A surcharge will be added for orders weighing over 25KG in weight. In this case we will contact you if extra payment is required & you can choose whether to proceed with your order.
Despatch times depend on stock and availability, if you want to find out exactly when we can get your items to you, please call us during our opening hours on +44 (0) 1978 265 090.
Aquarium Cabinets: ADA Garden Stands can be delivered on a normal service but for all other aquarium cabinets please contact us for a delivery quote.
Plant orders: we carry hundreds of plants in stock at any time and we aim to dispatch all plant orders as soon as possible but because we will only send plants out when we are 100% satisfied that they meet our very high standards there may be a slight delay. If you are desperate to receive your plants by a certain date please call us to check availability.
All ‘Priority’ orders will be dispatched on a 24 hour service subject to stock availability. Should any of the plants you require not be in stock please note that we will send the order out on a Priority service as soon as we re-stock. We place new plant orders with our suppliers on Saturday afternoons for delivery to us the following Tuesday. So you’ll usually receive your order no later than Wednesday or Thursday.
We provide two classes of shipping;
Standard shipping usually arrives between 1-3 days after your order is despatched but can take a little longer.
Priority shipping is quicker than standard and will arrive the next working day after your order is despatched. We don’t normally despatch your order until everything is in stock so this method does not guarantee next day delivery. If you need next day delivery please contact us by telephone to request it.
We do not normally deliver on Saturdays so if you require Saturday delivery please contact us and we can arrange it for you.
Delivery charges are subject to change depending on location, size & weight of each order. Shipping on some orders may be higher than those quoted or charged on our website.
To Request a Custom Shipping Quote (for addresses outside UK Mainland):
- Contact us and tell us what you want to order & tell us your address.
- We’ll get back to you with a delivery quote and payment options.
We can ship anywhere in the world, with a range of services. Let us know what you want to order and we will give you shipping options and costs, this doesn’t take very long. Either call us on +441978265090 or send us an email. This way we can find the best and cheapest way to deliver your order to you.
Please note that we cannot be held responsible for lost, damaged or undelivered International packages that contain plants. ORDER AT YOUR OWN RISK.
International delivery costs vary according to location. If your location is not listed on our website it doesn’t mean we cant post to you- give us a quick email or call us on +44 (0) 1978 265 090 to let us know where you are and we will put together a quote and look into updating our website to include your location.
Our website system doesn’t yet include all shipping destinations, but don’t let that put you off – we can usually add them upon request. If you find any anomalies in our website shipping quotes please let us know so that we can correct them!